Back to previous page... Q: Why do I receive an administrator error when I try to install/upgrade Pearson VUE’s software applications? A: In order to upgrade or install our applications, the user currently logged in to the workstation, must have local administrator rights for that workstation. When your technical staff installs the operating system on your computer, by default, there are specific security settings associated with the workstation. Security settings include an Administrator, local to the workstation, and various other default groups. Members of the Administrator group can include individuals or a group of people. Administrators can perform any type of computer management tasks on the workstation. Contact your MIS group or help desk for more information. Return to FAQ list...   Frequently Asked Questions Logging In Why am I receiving the message 'the ID or password you entered is not in our files' when I try to log in? How do I create a new account? Supported Web Browsers What version of Internet Explorer should I use? What version of Netscape should I use? Firewall Issues I'm using personal firewall software. Will these cause problems when I access this system? Pearson VUE Security Information Is it important that I keep my user ID and password confidential? How does Pearson VUE keep my personal information secure? Local Workstation Administrator Rights Why do I receive an administrator error when I try to install/upgrade Pearson VUE’s software applications?

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